Terms of service
Terms and Conditions
1. Scope
These Terms and Conditions apply to all contracts concluded between FreezFlow and its customers through the FreezFlow online store.
Seller:
FreezFlow
Ashburn VA 20148, United StatesÂ
Email: support@freezflow.com
Phone: +1 217-587-8240
2. Contract Formation
The presentation of products in the online store does not constitute a legally binding offer but rather an invitation to place an order.
By clicking the "Buy Now" button, you submit a binding offer to purchase the selected products.
The contract is formed when we confirm your order by email or ship the goods.
3. Prices and Shipping Costs
All prices displayed on our website are final prices in U.S. Dollars (USD).
✅ Free shipping throughout the United States
No additional shipping charges apply unless otherwise stated.
4. Delivery
Delivery Area: United States
Estimated Delivery Time:
Minimum: 3 business days
Maximum: 14 business days
If delivery delays occur, we will notify you as soon as possible.
5. Payment Terms
We accept the following payment methods:
-
Credit Card
-
PayPal
Payment is due immediately upon completion of the order.
6. Right of Withdrawal
Consumers have the right to withdraw from their purchase within 14 days.
Details regarding withdrawal rights can be found in our Refund & Return Policy.
7. Returns & Refunds
✅ Free returns within the United States
✅ Free refunds
Refunds will be processed no later than 14 days after receiving the withdrawal request and returned product.
Refunds will be issued using the same payment method used for the original purchase.
8. Retention of Title
Goods remain the property of FreezFlow until full payment has been received.
9. Warranty
Customers are entitled to the warranty rights provided under applicable U.S. consumer protection laws.
If a product arrives damaged or defective, please contact us promptly so we can resolve the issue as quickly as possible.
10. Limitation of Liability
FreezFlow shall be liable without limitation for damages caused by intentional misconduct or gross negligence.
For ordinary negligence, liability shall be limited to foreseeable damages resulting from the breach of essential contractual obligations.
Nothing in these Terms shall exclude liability where exclusion is prohibited by applicable law.
11. Privacy
Personal data is processed in accordance with our Privacy Policy and applicable U.S. privacy laws.
12. Dispute Resolution
If you have any concerns regarding your order, please contact our customer support team first. We will make every reasonable effort to resolve disputes amicably.
13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the State of Texas, without regard to conflict of law principles.